Shipping and Returns

ARTICLE 4: DELIVERY

The delivery involves transfer of ownership and risk of the order from BE MY LED to the Customer.

4.1. Place of delivery

The products can be delivered in France and abroad to the delivery address that the Customer will have given when placing the order. The Customer may also opt for delivery to the relay point of his choice.

4.2 Delivery times

The delivery times provided on the Site begin to run from the date of validation of the order, and are calculated in working days. BE MY LED informs the Customer of the dispatch of his order by e-mail.

In the event of delivery to a relay point, the Customer has 14 days from the delivery date to collect his package. Beyond this period, the parcel will be sent back to BE MY LED and the latter will proceed to the refund of the order.

In the event of closure of the relay point chosen by the Customer for any reason whatsoever, the package will be delivered to the nearest relay point to his home. This information will be indicated in its order tracking.  

ARTICLE 5: RETRACTION

In accordance with the legal provisions in force, the Customer has a withdrawal period of 14 days from the date of receipt of his order.

To exercise his right of withdrawal, the Customer must notify his decision to withdraw to BE MY LED by means of a clear and unambiguous statement :

• By mail to the following address Be My Led 71 Rue Sevin Vincent 92210 Saint-Cloud France
• By e-mail to the following address [email protected]

For any request for withdrawal transmitted electronically, the Customer will receive an acknowledgement of receipt of his request on a durable medium.

The Customer has the option of using the model withdrawal form available in the appendix to these GTC.

The Customer must return the products at his own expense to the following address within 14 days following his request for withdrawal: Be My Led 71 Rue Sevin Vincent 92210 Saint-Cloud, France.

The Customer is invited to print the return carrier label on his customer area on the Site. In case of difficulty, the Customer is invited to contact the customer service of BE MY LED on the contact form of the site (link) or by (e-mail/phone).

If the return procedure described above is followed, the Customer will receive a refund of his order within 14 days following the date of receipt of the products by BE MY LED, provided that the returned order is judged to be in a state compatible with its re-sale.

Thus, any product that is used in excess of what is necessary to establish the nature, characteristics and proper functioning of the product will not be subject to any refund.

BE MY LED will refund the order by crediting the bank account used by the Customer at the time of the order.

BE MY LED is not obliged to reimburse additional delivery costs if the Customer has chosen a more expensive delivery method than the standard delivery method proposed on the Site.